FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping usually take?
Most orders ship within 1–3 business days. Delivery times vary depending on location and shipping method selected at checkout.
Do you offer free shipping?
We occasionally run free shipping promotions throughout the year. Join our newsletter to stay updated on current offers and sales.
Can I track my order?
Yes. Once your order ships, you’ll receive tracking information by email so you can follow the shipment to delivery.
What is your return policy?
We accept returns within 30 days of delivery. To start a return request, customers can submit an RMA request through our Returns & RMA Request Page.
What should I do if my order arrives damaged?
Please contact customer support as soon as possible with photos of the damage and your order information so we can help resolve the issue quickly.
Orders
Below are some of are common questions about orders
Can I pick up my order locally?
Yes. Orders can be picked up at our warehouse in Pearland, Texas by appointment or during pickup availability.
Can I change or cancel my order after placing it?
If your order has not shipped yet, contact us as soon as possible and we’ll do our best to help make changes or cancel the order.
How do I contact customer service?
You can contact our support team through our website contact form, email info@longshotcameras.com, social media messaging, or by phone at (281) 205-8134 for assistance with orders and products.
Do you offer dealer or wholesale accounts?
Yes. We offer dealer opportunities through our wholesale program. Applications can be submitted through our dealer application page.
Do you offer discounts or promotions?
We run promotions throughout the year and also offer GovX discounts for military, law enforcement, and first responders.
Do you offer military or first responder discounts?
Yes. We proudly offer discounts through GovX for military, law enforcement, first responders, and other qualifying service members. Verification is handled directly through GovX during the purchase process.
Products
Below are some common questions about our products
What if it gets shot?
The Longshot Ranger and Longshot Ranger+ automatically include Bulletproof Warranty coverage. If the camera is accidentally shot while in use, it can be replaced with a $99 deductible.
For the Longshot Marksman, Longshot LR-3, and MultiCam systems, optional Bulletproof Warranty coverage can be purchased separately through our Bulletproof Warranty Page.
Does the Longshot system require internet or cell service?
No. Longshot camera systems create their own wireless connection and do not require internet access or cell service to operate.
What devices work with the Longshot App?
The Longshot App works with most modern iOS and Android smartphones and tablets.
How far from the target should the camera be placed?
We typically recommend placing the camera around 10–15 feet behind and offset to the side of the target for safety and the best viewing angle.
Can I add additional cameras to my system?
The LR-3 supports multi-camera systems, allowing multiple cameras to connect to one receiver. The Marksman can later be upgraded to an LR-3 system for expanded capability. The Ranger and Ranger+ cannot be upgraded or expand to more cameras.