When I received the LR-3 upgrade, the two (camera and receiver) wouldn't connect. I called customer service and was told to send both units back by Cedric who notified me when he received the system and that the problem was the SSID # on the bottom of the camera was not the correct SSID#. He corrected the problem, verified that it was functional and shipped it back to me on the same day along with keeping me posted. Cedric is the best! I got out today and tried it at the range and it worked fine. The LR-3 system is great for ranges outside of your spotting scope capabilities.